Privacy Policy
Effective Date: May 2026
FlameShield Toronto ("we", "our", "us") respects the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, protect and share personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect
We collect personal information you voluntarily provide when you contact us, request a quote or use our services, including: name, email address, phone number, postal address, property details and service preferences. We may also collect technical website data via cookies and standard analytics (page views, referrer URL, browser type).
How We Use Information
- Provide quotes, schedule service and deliver flameproofing/cleaning services
- Issue NFPA 701 compliance certificates
- Respond to inquiries and customer service requests
- Send service reminders, renewal notifications and important updates
- Maintain compliance archive for certificate replacement requests
- Improve our website and services
Information Sharing
We do not sell or rent personal information. We share information only with: (1) trusted service providers (form processing, email delivery, payment processing) under confidentiality agreements, (2) insurance carriers when processing restoration claims with customer consent, (3) regulatory authorities when required by law.
Data Retention
Quote and service records are retained for 7 years for tax and regulatory compliance. NFPA 701 compliance certificates are retained indefinitely in our archive for customer replacement requests.
Your Rights
Under PIPEDA, you have the right to access, correct or request deletion of your personal information. To exercise these rights, contact info@flameshieldtoronto.ca.
Contact
FlameShield Toronto
Toronto, Ontario, Canada
Email: info@flameshieldtoronto.ca
Phone: (416) 845-3473